Customize Project Process flow to show chevron for specific condition

[Kamran1]

Hello Community folks,

We are building poc for customizing project form chevrons either by adding new flow formatter or using existing ones based on specific condition, for example show initiating only if sprint is blank else choose planning. 

It is my understanding that it cannot be done in a domain separated environment as the tables are not domain separated. Can anyone confirm? Or is there a way or work around to do that in a domain separated environment as such how would the platform know in one domain the formatter and condition to utilize as opposed to other domain environment?

Is this against best practices?

Guidance to specific direction is greatly appreciated.

Cheers,

Cameron

[sachin_namjoshi · Accepted solution]

you can create, update process flow foramtter for project in domain specific environment.

Check below KB article for understanding process flow in domain sepration.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715934

Regards,

Sachin

[Kamran1]

Hi Sachin,

Thanks for your response. I had gone through the documentation but the intention of the question was to find out how the SN platform determines which chevron to use in combination to OOB if anyone has done it since we didn't necessarily wanted to override. My assumption is perhaps a BR to be utilized. It appears that it is not recommended to add columns such as sys_overrides to the table since I don't see them. 

Regards,

Kamran