Customizing the Preview View for "Document ID" Field on Approval Table without sys_popup
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2 hours ago
Hello all.
I have a question regarding the preview screen for the "Document ID" field on the Approval table (sysapproval_approver).
Is it possible to specify a particular view for the preview screen that appears when hovering over or clicking the reference icon for the "Document ID" field?
We would like to display a specific view of the referenced record (e.g., a custom view) instead of the default.
Ideally, I would like to achieve this without creating a new view specifically named sys_popup or similar.
Is there a way to configure this directly, perhaps through a system property, or another method?
Any insights or suggestions would be greatly appreciated!
Thank you.
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55m ago
I also have an additional question regarding this:
If a sys_popup view is created on a parent table, and a record from a child table of that parent is the "Document ID" (approval target), will the system use the parent's sys_popup view when displaying the preview for the child table's record? Or would it specifically require a sys_popup view to be present on the child table itself?
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24m ago
My thoughts
-> You cannot directly configure a different named view (other than sys_popup or sys_popup,<current_view>) for the reference/icon preview via a system property or dictionary attribute
-> if a child table has no sys_popup (or sys_popup,<view>) view, it will fall back to the parent table’s sys_popup
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader