Dashboard interactive filter for updated before x time

Andrew Finlay
Tera Contributor

I want to create a dashboard with an interactive date filter that will specifically allow me to filter calls that haven't been updated in x days. I can't see that this is possible as "Updated" doesn't have a dynamic filter? Is there any other way around this?

For instance, if "Last 7 days" could be dynamic?

AndrewFinlay_0-1677683926904.png


So I can then control it via a date filter such as below: (example dates as I need to refine this):

AndrewFinlay_1-1677683958441.png

 

 

7 REPLIES 7

SVimes
Kilo Sage

I've actually searched for something like this before. This ended up being something custom. Check out this post.

https://www.servicenow.com/community/platform-analytics-forum/how-to-create-a-date-range-interactive... 

Sable Vimes - CSA

Many thanks for showing me this. I'm having trouble finding the widget named "custom interactive filter" - do you happen to know where I can find it?

Unfortunately, that's just it. It is custom. It doesn't exist by default so it would need to be created.

Sable Vimes - CSA

I have imported the update sets as mentioned in the post you sent. However the customer filter doesn't seem to affect the report looking at the incident table. I'm assuming you've implemented this so wondering if you had the same problem?

 

AndrewFinlay_0-1677748719124.png