Dashboard is not visible to anyone except Admin

Devansh00 · 3 weeks ago

Hi all,

There is a dashboard we have created and add some certain roles to show to particular user but even providing the roles to the users they are not able to see only admin is able to see. additionally there is application admin also not able to see.

What could be the possible reason.

Dr Atul G- LNG · 3 weeks ago

Hi @Devansh00

Did you share the dash board to user?

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Tanushree Maiti · 3 weeks ago

Hi @Devansh00

It could be the case -Setting a role in the "Restrict to roles" field in the dashboard properties does not automatically give users access . please give that role to user and check.

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Tanushree Maiti · 3 weeks ago

Refer this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656248#:~:text=Issue,field%2....

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Ankur Bawiskar · 3 weeks ago

@Devansh00

what type of dashboard it is?

Platform analytics or normal (legacy) one?

share screenshots.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader