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Dashboard not appearing in test but appearing in dev instance

LJ_23
Tera Contributor

Hi everyone I am having a few issues with viewing a dashboard when impersonating a user within a group in the test instance in service now.

The dashboard is appearing for admins and users within said group in the development instance fine. 

And is showing for 1/42 of the members in test

I have checked the ACLs and user roles.

But still not having any luck

When I try load the dashboard from the filter navigator it just refreshes the page and stays on a different dashboard it does not even load for user i am impersonating.

But again works for me as an admin within test.

Its interesting to note this was in actual fact working fine in test for all users within said group a few weeks ago. And like I said I have checked the roles/permission for the group and also check the widget report to see if anything had changed. Nothing.

5 REPLIES 5

SumanthDosapati
Mega Sage

@LJ_23 

Do you see any message when you open the link?

Can you please share screenshot.

 

Regards,
Sumanth

LJ_23_0-1768416877747.png

LJ_23_1-1768416883419.png

So when I impersonate said user and click the dashboard from the filter navigator - it just refreshes and shows this same dashboard which is not the 'Forescout - Dashboard' I am wanting to see.

 

LJ_23
Tera Contributor

LJ_23_2-1768416965160.png

here is me selecting the dashboard but still seeing a different one

@LJ_23 

Check the link behind that module. Hover over that name with admin access and click pencil icon.

 

Regards,
Sumanth