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Dashboard Reports created on database view are not visible to user

Sid_Takali
Kilo Patron

‎05-21-2026 10:19 AM

Hi Team, 
I have created a report on database view and it is not visbile to user even if I shared with them individually. 
i'm getting "Access to this content denied based on report_view ACLs." error. 
What could be the possible resolution for this? 

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Tanushree Maiti
Tera Patron

‎05-25-2026 12:44 AM

Hi @Sid_Takali 

 

  1. Navigate to System Security > Access Control (ACL).
  2. Create a New ACL.
  3. Set the Type to record and Operation to report_view.
  4. Set the Name to your specific database view (e.g., u_custom_view).
  5. Add the required role under ACL role.
  6. Assign the same role to the user

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti