how to get user sub region if no variable name 'subregion ' available in given record producer

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Bulk UI Policy Actions — Update Set Now Available

Hi everyone,Following up on the previous post I shared last week — the Bulk UI Policy Actions Update Set is now available for anyone who wants to use it. What it solves:If you've built UI Policies for Catalog Items with many variables, you know the d...

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• User Interface (UI)

GlideAjax returning null from Script Include

I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...

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Minha PDI

Olá! Eu venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento tive problemas e tentei o reset an Wipe Instance , já tentei o Refresh e não funcionou. Agora conforme imagem está em listeb de espera, mas já faz semanas.

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Custom Table Query Not Returning Results on Customer Instance - Zurich Release

Hi Community,We have an application published on the ServiceNow Store that is in use by our end customers. However, for one specific customer, we are facing a puzzling issue that we are unable to debug.We have custom tables created in our application...

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How to add Playbook Tab to the Default Record page in CSM / FSM Configurable Workspace

Hey I created a Demo Playbook in the Playbook Designer and set the table to my custom table and the trigger as the Record is created. I also edited the UX Menu Config for the CSM / FSM workspace to add the Content tree items and linked them to the Se...

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Before Business rule is not updating the SLA's to flip back from Paused to in-progress

Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...

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Why does gs.hasRole() return different results in Background Script and ACL?

Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...

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assignment group is taking from assignment eligibilty

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

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Why does gs.hasRole() behave differently in Background Script vs Scripted REST ACL?

Hello ServiceNow Community ,I've come across an interesting platform behavior while securing a Scripted REST API, and I'm curious to know whether this is expected by design or if there's something I'm overlooking.I've spent some time debugging this a...

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how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any   

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I'm baffled by something in Workflow Academy Shorts #07 - an unexplained Activity appears

The video Embedding Playbooks in Service Portal - Workflow Academy Shorts #07 shows the Incident Response Demo having an Identification stage with three Activities: Confirm contact detailsGather more informationReview existing incidents for caller Th...

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PDI Doesn't wakeup

Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan

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Slack Spoke - Modal Interactions

I have been able to get a modal to populate upon the use of a Slash command following the instructions provided on ServiceNow's Slack Spoke documentation here. The issue I am running into is getting a response back. Here are the steps that seem to be...

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