Data load and transform using catalog item

[SK41]

Hi All,

I have a requirement where I have to load the data in a table in scoped app, using attachment which user will attach on a catalog item. When user submits the request, it should invoke the transform map and automatically load the data in the table. I am able to achieve this taking reference from below article, but I am facing few issues.

Data load and transform via Catalog Item - Page 5 - ServiceNow Community

by @Ankur Bawiskar 

 The delete attachment through scheduled import is not working, although I followed the same steps. Not sure what could be the reason.

Also, when the data load happens, it is creating all the records in required table but it also creates an empty record as well whenever the transformation happens. Can anyone help?

I followed the same steps in the above link (shared), @Ankur Bawiskar  Could you please suggest what can be the issue?

[SK41]

please find below for reference:

[Kristen Ankeny]

Okay, so it does seem like a scope issue. Try created a fix script (delete when done because servicenow runs those when you move scoped apps) in your scope and try running it? 

[SK41]

Created a fix script in the scope app and it is throwing below error:

Security restricted: Delete operation against 'sys_attachment' from scope 'sn_customerservice' has been refused due to the table's cross-scope access policy

I have already created the cross scope as mentioned by Ankur, still it is giving this error.

[Kristen Ankeny]

Can you share the configuration of the sys_attachment table's application access and the cross-scope access policy?

[SK41]

Below are the screen shots: