You have to create a custom data lookup table extending dl_matcher table - this custom lookup table should have the same columns as your Custom table (that is u_urgency, u_impact, u_priority)
Then go to the module System Policy -> Rules -> Data lookup definitions
The module will list out of box lookup definitions, there you can see there are two defined for Incident table as Source table
Create new data lookup definitions -
In the source table - select your custom table
In the matcher table - select the matcher table that you have created before
You can always use the OOB definitions for more reference
After you save, the related list opens up in which you can select Matcher fields and Setter fields
Hope the screenshots are helpful
Mark if it is helpful or correct, feedback is appreciated
You have to create a custom data lookup table extending dl_matcher table - this custom lookup table should have the same columns as your Custom table (that is u_urgency, u_impact, u_priority)
Then go to the module System Policy -> Rules -> Data lookup definitions
The module will list out of box lookup definitions, there you can see there are two defined for Incident table as Source table
Create new data lookup definitions -
In the source table - select your custom table
In the matcher table - select the matcher table that you have created before
You can always use the OOB definitions for more reference
After you save, the related list opens up in which you can select Matcher fields and Setter fields
Hope the screenshots are helpful
Mark if it is helpful or correct, feedback is appreciated
