Data loss. Anyone ever lose their Data Resources in UI Builder?

staticCrash
Tera Guru

Hi,

In Rome, I'm using UI builder to create a new experience.    It had a few typeahead, and a few simple lists. It was working.  I left for lunch, and i came back, and all the Data Recourses were gone.  Now looking at my update set, there seems to be missing customer updates.  

 

I'm the only dev on my team working on this.  No clone or updates were scheduled.  Has this happened to anyone else?

I do have a HI case opened and they are researching this.  

 

Thank you,

 

Jay

 

1 ACCEPTED SOLUTION

JagjeetSingh
Kilo Sage
Kilo Sage

I thought it only happened with me. You are right there. I noticed this more than one times.

 

It solved some times by clearing cache but other times my progress was completely lost.

 

 

Jagjeet Singh
ServiceNow Community Rising Star 2022/2023

View solution in original post

3 REPLIES 3

JagjeetSingh
Kilo Sage
Kilo Sage

I thought it only happened with me. You are right there. I noticed this more than one times.

 

It solved some times by clearing cache but other times my progress was completely lost.

 

 

Jagjeet Singh
ServiceNow Community Rising Star 2022/2023

Thanks for replying.  Glad I am not too crazy, and this actually happened elsewhere.  

I think the idea here is to code with caution, that your work could be wiped out without warning or reason or user fault.

 

Thanks,

jt

Sayantan Gupta1
Tera Contributor

Please raise a HI ticket for this issue. I had raised a HI ticket sometimes last year. They did not have a solution then. But reporting of this issue more and more should compel them to prioritize fixing this issue.

As a resolution to the issue, go to the version table for the macromponent. Track the last stable version making a best judgement by the timestamp. Get the JSON from the data resource and paste it back into the most recent OR the current version's data resource field.