Developer

What is Sys attachments zip and how to complete its Triple DES migrations

Hello devs, We recently used the Security center and in the Security Customer actions, we have overdue actions and one of it is the Removal of Triple DES Usage. Upon checking on the status of migrations, all are complete and system configurations are...

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Trying to get a widget to act as a first-level validator for my MRVS

I want to detect duplicate or contradictory entries in my MRVS before releasing the data to a Flow, and to start I want to use client-side JavaScript, Array methods and so on, to catch the most obvious problems. So I want to add a custom variable to ...

Question

To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template, I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

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Service Status Subscription Widget: Recommended ACL/Role approach for external users

Hello,We are using the Australia release and are planning to make the Service Status Subscription Widget available to external/customer users through our portal.Based on my review of the widget, it appears to require access to the following tables:- ...

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Resolved! How long does it take ServiceNow to approve an app for the Store?

A client has an app published on the ServiceNow Store. It was developed for Yokohama. They tell me they are about to submit an Australian version update. From your experience, how long does it take ServiceNow to approve upgrades to apps once they ...

Question

OOB Security Attributes appear empty

I'm building out a few custom compound Security Attributes, and I'm using some of the below OOB Security Attributes, and I'm finding that they are empty, has anyone else seen this before?Are we as security_admin users simply not able to see their con...

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How to upload mandatory Service Portal Attachment Variables in ATF before submitting a Record Produc

Hi Team,I am working on an ATF test for a Service Portal Record Producer that creates a Case (sn_customerservice_case).The Record Producer contains two mandatory attachment variables:Original Invoice (original_invoice_used)Replanted Invoice (replante...

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Building an MCP Server on ServiceNow and Connecting Claude to It

I have built a handful of MCP servers off platform now, and the shape of it is always the same. Spin up a Node project. Wire in the MCP SDK. Figure out auth, which is never as simple as the docs make it look. Then find somewhere to actually run the t...

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Change colors of URL links inside existing knowledge article body

In existing knowledge articles, I need to change the color of the links in the article body. Is there a setting that I could modify that will satisfy this requirement? I need this update to apply to all knowledge articles. This also will apply whe...

Question

Resolved! Pending task not visible in my task of esc portal

Hi everyone, I'm not able to see logged in person associated pending task in my task on esc portal, i can see pending approval but not able to see pending task as see in below screenshot. can anyone know hot to fix it?

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Next Experience UI report group by issue, custom database view labels

I've discovered a problem with the Next Experience UI view for dashboards. For the group by feature in dashboard reports, the Core UI view honors the custom labels defined in the sys_documentation table for my database view columns, but the Next Exp...

Question

How to check in flow designer and workflow if a field is being used in it or not?

Hi,I have a requirement that there are some custom fields which I have to deactivate and eventually delete, but before doing that I need to find all the places its being used and if there are any dependencies on it. I have been able to do that by usi...

Question

How to Add Clickable Hyperlinks in ServiceNow Incident Description?

Hi Community,I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable...

Question

GlideAggregate MAX Returning Multiple Values Instead of a Single Maximum Value

Hi AllI'm testing GlideAggregate with a MAX aggregate var ga = new GlideAggregate('incident'); ga.addAggregate('MAX', 'u_cost'); ga.query(); while (ga.next()) { gs.print('MAX=' + ga.getAggregate('MAX', 'u_cost')); } Expected result: MAX=300 Ac...

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Workflow Studio REST Step – Unable to Select Table in “Save As Attachment”

Hi Community,I’m working on a Workflow Studio Action where I call a Salesforce API to retrieve quote/PO JSON + Base64 document data.The flow is:SAP Contract Order → Script Step → JSON payload (Sales Document + Agreement Number) → REST Call to Salesfo...

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