Developer

Record Producer variable (look up) shows only sysid at the back end.

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. ...

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How to override the label of a dot-walked field in Workspace Form Header ?

I am working on a Custom Workspace in UI Builder and I'm trying to customize the Problem (problem) record header.Requirement: I need to display a field from the parent Incident table in the workspace form header.What I have done so far:I navigated to...

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Simplifying Complex Logic with Decision Tables in ServiceNow

Decision tables: What Are They? Rule-based tables called decision tables assess conditions and decide results. By arranging logic into rows (conditions) and columns (actions), they make decision-making easier. When handling several criteria and resul...

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Best Practices
Scripting and Coding

Inconsistency in Knowledge Article Workflow Field After Upgrade

I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...

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unable to add incident

Hello, On change form via related list i add incident>parent and when i edit add left to right incident and save but after is not visible what i can do.

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How to use Automatic Group Member Management

The Application We uploaded our new application Automatic Group Member Management to the ServiceNow Share. The app can be used to handle group memberships automatically based on certain conditions. The conditions can be either based on a user (e.g. D...

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Instance Configuration
Multiple Versions
Now Platform App Engine

Passing Analytics Page URL Parameter to a Custom Dashboard Embedded via Dashboard Viewport in Proje

Hi Community,I'm working in Platform Analytics and have a requirement where I'm embedding a custom dashboard inside Project Workspace using the Dashboard Viewport component.RequirementThe custom dashboard has a required dashboard parameter (for examp...

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Playbook Localization in Yokohama: Making Global Workflows Effortless

Playbook Localization in Yokohama: Scaling Workflows Across Languages As organizations expand globally, seamless multilingual workflows are critical. With the Yokohama release, ServiceNow introduces Playbook Localization, a powerful feature that a...

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Don't display the Top Page

I have the timecard_admin role enabled in the TimeCardManagement TCP portal, but I'm getting the error message shown in the image, and only the top menu screen is displayed.Do you know the cause and how to fix it?

Question

How to update Million record in PROD

I have a requirement where a custom field(u_sub_state_timestamp) should show the timestamp of the last change in another field(u_sub_state). For this I have created a business rule which updates the u_sub_state_timestamp with current date and time wh...

Question

Virtual agent show the user a list of open incidents

Hi All,I need your help. I would like to have a topic in virtual agent that shows the user his list of active incidents and the user can press on one of those incidents and then update the incident with comments or attachment.How should I do it?Thaks...

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Existing HR cases are not getting updated by Forward emails in ServiceNow

Forwarded emails are not updating existing HR cases in ServiceNow. The email logs show the message Classified as forward; Search inside email for a "From:" was bypassed because the property glide.email.forward_from_prefix was blank.Adding From: to t...

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Resolved! How much is the License of Time Card Management?

How much is the License of Time Card Management?Free? or Paid?If ITSM is already installed, is a separate license required?

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Business duration left on Incident form

Hi all, I have created a new field named as business time left and Wrote a business rule on incident table to query the related task sla record and copy the same value and gets pasted there. now the field is not populated. I am pasting my script belo...

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Don't show Check box variables with value false in email notification

We have a notification on sysapproval ,when a request is created we will be sending all the variables on catalog item but we have couple of items where we have 50 checkboxes , If user select only 1 check box in the notification for approval all othe...

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