Data policy

[anvitha ash]

Hello family,

We have a Data policy written on sysapproval_approver table 

This data policy is for when the approval rejected it will make comments mandatory 

I wanted to exclude this data policy to not to apply for any Requested items(RITMs) that are been created. How can I exclude only Requested items (RITMs) exception for this data policy.

[Yashsvi]

Hi @anvitha ash,

please check below link:

https://www.servicenow.com/community/developer-forum/how-can-we-exclude-any-catalog-item-from-recomm...

Thank you, please make helpful if you accept the solution.

[anvitha ash]

Hello @Yashsvi ,

I need the data policy to not to work for RITMs only .. how can we only relax this policy for RITMs 

[Yashsvi]

Hi @anvitha ash,

To exclude Requested Items (RITMs) from a data policy in ServiceNow, you can modify the conditions of the data policy to ensure it does not apply to records of the type "Requested Item" (sc_req_item). Here are the steps to do this:
your current condition looks something like this:

State is Rejected
Modify it to:

State is Rejected AND Table is not Requested Item [sc_req_item]

By adding this condition, the data policy will not apply to the "Requested Item" table records when their state is "Rejected".

Advanced: Scripted Conditions:
Write the Script:

- Write a script to exclude RITMs

// Check if the table is 'sc_req_item'
if (current.getTableName() == 'sc_req_item') {
answer = false; // Exclude RITMs
} else {
// Original conditions
answer = current.state == 'rejected';
}

Save the Data Policy:
- Click "Update" or "Save" to apply the script.
Thank you, please make helpful if you accept the solution.

[Jitendra Diwak1]

Hi @anvitha ash,

Instead of data policy, can you use existing UI Policy and if it does not exist on your instance then please create this UI Policy below as peer the screenshot:

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra