Data Ticket form to chang request

[CagdasCetintas]

Hi, 

I am a new user so i hope i have posted this question in the right forum.

Im working on a change request true the selfservice portal so users can create changes using forms. 

I have created multiple questions like (Question type: Text) Firstname? Last name? etc.

Now i have the following problem: why i'm not seeing the question in the change itself? I only see the answers to the question in the work notes.

Can anyone help me out?  

[Dr Atul G- LNG]

Hi @CagdasCetintas 

Are you created standard changes from portal? or normal change?

You need to map the change variable from portal to Change table.

[Community Alums]

Hi @CagdasCetintas 

First of all you can not see the question you created like first name, last name on the change form, to see that questions and respective answer you need to check the RITM that created when you submit the request, RITM got created with all the questions and answers. 

Second question is about why you got the answer in word notes this is because may be somewhere you mapped any of the question with work notes. 

Thanks and Regards 
Sarthak

[CagdasCetintas]

@Dr Atul G- LNG @Community Alums 
Thanks alot for your reaction. 

my goal is to make a digital form available for managers on the Self-Service portal so they can sign up new users. We are using a huge Word document with alot of questions (we dont have a API connector or something). 

My goal is to get all the information in plane text (question + answers) in a change in the Description field or notes. 

[Dr Atul G- LNG]

Hi @CagdasCetintas 

Agree with you point, but we need to see is it actually benefit to recreate same Form on portal again?

If the user has ITIL role , user can create change from native view or can use change model as well

Best practice say, use standard changes from Portal for end uses only. Normal / emergency changes must be logged from native view.

I am happy to discuss 1-1 if required.