Developer

Custom Inbound Email Account not creating incidents: did not create or update incident using current

I've created a custom Inbound Email Action to create Incidents from PrinterLogic alert emails, but I can't seem to get to work, instead it keeps using the OOB one. Priority is set to 50 to fire before the OOB one, but I keep getting the following err...

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Developer Instance Offiine

Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?

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Internal error on PDI instance

Getting this error for my PDI since yesterday eveningWe're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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Disable old-style Workflow

Hi everyone,I’m currently using the old-style Workflow for Change Requests, and I’m trying to replace it with Flow Designer.This may be a basic question, but how can I disable the old-style Workflow?What I tried was going into Workflow Editor (workfl...

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CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

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Email Notification Translation for static email

I have translated the email notifications into French and Dutch, and they are working as expected. However, for this particular notification, the recipient is configured as a static email address in the “Who will Receive” section, and the email is al...

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Plugin not activated

I attempted to install a plugin and received an email saying the plugin was activated. A few seconds later I received another email saying the activation failed. The email did not contain any reason for the failing or error messages. Does anyone k...

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Hello from Australia :)

Hi there My name is Harmony and I'm a UX/UI Designer/Developer from Australia. I'm retraining to become a ServiceNow Developer as I'd like to specialize in UI Design for ServiceNow. I'm currently working my way through the university training for CA...

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Info Message on form

Is this possible to separate these two message, I don't want both message to be closed when I click on 'X'

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How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes. fu...

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Custom Greeting affecting another portal

HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...

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Resolved! Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

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Ordering of variable set variables.

Hi Community, I have 2 variables in a single variable set tagged to a record producer (which has 5 variables). I want to display the 1st variable set variable on top - then the 5 producer variables - then at the end the 2nd variable set variable. Is ...

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Data Stream Action – Unable to Retrieve All Records from Nested Arrays in REST Response

Hello Experts, I have created a Data Stream Action in Flow Designer for a REST integration and am able to successfully retrieve data. However, I am encountering an issue while parsing the response due to its structure.The API returns data in a tabula...

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