We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Database View not pulling tickets data which were cancelled by the requestor or fulfiller.

Zaman Sm
Tera Expert

Hello,

I wanted to make a report of group approval (sysapproval_group) which will contain a specific field/question from the RITM and the value as well (for specific assignment group). I have created a database view (see attached image), which is not pulling the request/approval information for cancelled requests.

 

Please feel free to ask any question if my question isn't clear.

 

Thanks a lot in advance 

5 REPLIES 5

KevinBellardine
Kilo Sage

One thing to check would be any query business rules on the target tables that would be filtering your results