Requested Item variables follow up questions

[athavichith]

Can a requestor go back to the Requested Item and answer follow up questions? Let's say a request is submitted, and once submitted, the fulfiller needs the requestor to answer some follow up questions that are hidden on the form. Is it possible for the requestor to go back and make changes to the Requested Item form? 

[GlideFather · Accepted solution]

@athavichith they can be asked in an additional comment by assignee from backend/workspace and the requestor will answer in portal/esc, but it is not possible to do it as mapping.

Once submitted, only comments are allowed and any eventual followup must be processed by agent manually, but variables are usually read-only on the submitted form (possible to make it editable if needed)

If you need follow up questions - enhance your current form, for example variable A has a choice 1, then variable B become mandatory etc...