1 ACCEPTED SOLUTION
Hi Harry,
A database view defines table joins for reporting purposes.
For example, a database view can join the Incident table to the Metric Definition and Metric Instance tables. This view can be used to report on incident metrics and may include fields from any of these three tables.
A number of useful database views are installed with the Database View plugin and the Database Views for Service Management plugin. These database views cover most metric reporting needs and greatly reduce the need to define new ones.
Note: In general, as the number of tables that are included in the view and the number of records that those tables contain increases, the accumulated impact on performance grows. In addition, to optimize the performance of the database view ensure that the ‘where’ clauses that are defined in the database view are based on indexed fields.
For Example:
Database view Name:Incident SLA
you can create database view and the two tables (incident, task_sla) in the related tabs (View Tables). Once you add them. You can use the same database view in the report as table.Once done you can run the report.
Please find the screenshot below:
Report:
Using the database view in Table:
Thanks .. I found it helpful
Tried the following view
When tested it (as admin) I received the following message:
