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Datadog Integration with ServiceNow

GregBortolotto
Tera Contributor

‎08-22-2023 01:44 PM

I`m working to integrate Datadog alerts with ServiceNow incidents when I trigger the alert the Servicenow is creating the incident however no information is populated only The subject and description.

 

How do I configure to get the customer name field and Priority?

 

I already follow the Datadog documentation I create the tiles but still not working.

 

Does someone have the same issue?

Do I need to have any information on Datadog Incident Tables? 

 

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6 REPLIES 6

gauravxz
Tera Contributor
In response to Kalyani35

‎09-25-2024 11:54 PM

Hi @Kalyani35, did you figure out anything? same issue here. 

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SamuelNjeri
Tera Contributor

3 weeks ago

Hello Team,

Has anybody managed to do proper incident field mapping from Datadog?

I still cant get the service, customized description and such populated.

Is there any csripting involved or any configuration required on the transform?

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