Please could someone assist with how to deactivate the 'Agent Assist' feature from service operations workspace?
Hi @Community Alums ,
you got to do couple of steps here
1)Open the UI builder
2)Select "Service Operations Workspace"
3)Open record SNC under Record
4)Select Contextual sidebar (Wait for few minutes to load)
5)Select Agent Assist SNC
6)It open a new Page open the variant record as below:
7)You will in the below page, remove the tables u don't to see the "Agent Assist"
for ex: for incident , remove "parent.table=incident^OR" (please be in the Security Operations Workspace" scope to edit this record)
8)Update, Clear the cache or Logout and login and check
Result :
Hi @Community Alums ,
you got to do couple of steps here
1)Open the UI builder
2)Select "Service Operations Workspace"
3)Open record SNC under Record
4)Select Contextual sidebar (Wait for few minutes to load)
5)Select Agent Assist SNC
6)It open a new Page open the variant record as below:
7)You will in the below page, remove the tables u don't to see the "Agent Assist"
for ex: for incident , remove "parent.table=incident^OR" (please be in the Security Operations Workspace" scope to edit this record)
8)Update, Clear the cache or Logout and login and check
Result :
