Deactivating New UI action on change request related list under sn_recovery_event table

[shubhamvrm2]

Hi,

I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.
I am not able to find  source for new button .
How can I achieve this?

[Itallo Brandão · Accepted solution]

Hi @shubhamvrm2 ,

You typically cannot find the specific source for that "New" button because it is likely the Global "New" UI Action that applies to all lists. You should not modify the UI Action itself, as it would affect the entire system.

The correct way to hide buttons on a specific Related List is via List Control.

Here are the steps to achieve this:

1. Open a record in the sn_recovery_event table.

2. Scroll down to the Change Request related list.

3. Right-click on the column header of that related list (any column name).

4. Navigate to Configure > List Control.

5. In the record that opens, check the box "Omit new button".

6. Click Update.

Note: If you do not see the "Omit new button" checkbox on the List Control form, you may need to add it via Form Layout first.

Reference: For more details on what else you can control here (like roles or filters), check the official documentation:

• ServiceNow Docs: Configure list controls
  
  

If this solves your requirement without scripting, please mark it as Accepted Solution.

Best regards,
Brandão.

[Ankur Bawiskar · Accepted solution]

@shubhamvrm2 

Steps

-> Right Click on List Header

-> Configure List Control

-> Click Omit new button checkbox

OR

-> add admin role to the New button

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@shubhamvrm2 

I believe I answered your original question where you shared screenshot for native.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@shubhamvrm2 

For hiding in workspace do this

-> go to Related list actions in left nav

-> search for New button

-> then find the appropriate one

-> add exclusion based on parent or add proper condition and check if parent table is sn_recovery_event 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@shubhamvrm2 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[tiagomacul]

https://www.servicenow.com/community/brazil-snug/como-ocultar-o-bot%C3%A3o-quot-new-quot-em-listas-r...