Default favorites to show when a user logs in?

[Julia Allen1]

Hi - curious how to set favorites (in the navigator on the left) to automatically load (vs. all the applications) when a user logs in. It seems someone set this on all the users, except for mine? 

I checked the logs but nothing looks funny, just curious how you might do that. 

[Miguel Donayre]

Hello Julia, 

When you filter a list view using the conditional filter. In the save option, it give you to option to share it with everyone or a group. Once its saved the next time you refresh the browser it will show up in your favorite list menu

[Michael Jones -]

Typically by default that setting would change, based on what you last had selected. It's a user preference. 

I don't --- think --- there is an out of the box method to set favorites as the view after every login, but: you'd be looking for something that is modifying records in the sys_user_preference table. The record would have a name of navigator.activeView and user value of your user record. 

At a guess this is probably a script action (sysevent_script_action) running on the event login but; that's just conjecture on my part. That would be the only way I could think to trigger something like this at every login. 

Hope this helps!

If this was helpful or correct, please be kind and click appropriately!

Michael Jones - Proud member of the CloudPires Team!

[Julia Allen1]

@Michael Jones - CloudPires is there a way to verify if that is true? It's just very odd because some people did not log in yet but when I impersonate their profile it is defaulting to the favorites list. I think it's great, but I want to make it do that for all users. 

[MrMuhammad]

Hi Julia,

Yes, you can add Global Bookmarks. Here is how to do it.

How to add a global bookmark

1. Go to System Definition > Bookmarks

2. Click New

3. Add a new bookmark with User field blank and "Auto add" = true. Look at other bookmarks for examples

4. Login with a user that has never logged in before and verify the user sees the bookmark

5. Add your global bookmark to an update set or export to xml to move between a development and production ServiceNow instance.

I will recommend reading through this blog for further information. 

https://www.servicenowelite.com/blog/2015/4/8/bookmark-administration

Please mark this correct & helpful if it answered your question.

Thanks & Regards,
Sharjeel