Default notification does not respect conditions

Ariomar de Deus
Tera Contributor

I'm trying to include a condition in a standard ServiceNow notification which is Request Rejected, the condition I want to include is when the item is not ABC this notification does not fire for it, however even including the condition, this notification is not being respected and ends up sending the notification for the item that was not supposed to fire.Notification.png

5 REPLIES 5

I'm inserting the "is not" condition but it's not obeying.