Developer

How to Add Delivered To Details Under Starbucks Details in UI Builder?

Hi Community,Good day!In the Rewards section, when we click the Rewards button, a left-side panel displays the Rewards Summary. Under More Actions, we can view the customer's transactions in a list view. When we click the magnifying glass icon for a ...

Question

'Create Request' UI Action acting differently in custom Workspace - Displaying Create New Cat Item

We are working in ITSM, with the Service Operations Workspace (SOW) installed and functioning. We have created a separate custom workspace Service Desk Workspace (SDW) that is similar. Both display Interactions, both have a similar action bar with: ...

Question

How can we programmatically create an inbound OAuth Client Credentials registry from a scoped app

Hi Community,We are developing a scoped ServiceNow application and need to automate the setup of an inbound OAuth 2.0 Client Credentials integration as part of a setup wizard. RequirementOur application should automatically perform the following step...

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Watermark in email client template

Hi Community,I have a requirement on the RITM form where users use an Email Client Template to send an email.After the email is sent, the recipient receives a link in the email. When the recipient clicks the link, a new email opens with a predefined ...

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Flow & Subflow

As a beginner, I understand what Flows and Subflows do individually, but how do I know when I should use a Subflow instead of keeping everything inside one Flow?

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Resolved! How can I build a hands-on CMDB learning project in a free ServiceNow instance?

Hi everyone,I’m learning CMDB and would like to practice the implementation in my free ServiceNow instance. I’m comfortable with ITSM, scripting, business rules, Flow Designer, and integrations, but I’m not sure where to start with CMDB or how to bri...

Question

Populate a multi-row variable set - in Workspace view

In Workspace(Next Experience UI), how to populate a multi-row variable set of a record producer? I tried using a catalog client script, but that works only in portal view, not in Workspace. Please could someone help?

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

Article

Transform Map to Compare Loaded Data with CI's IP address

I am loading some data into our CMDB from a third party application that has a server name, IP and some other information that isn't in our CMDB. I am using the IP address as the coalesce field. The IP addresses for these items in the CMDB are not ...

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How to easily find out about field usage ... ?

Hi,I'm wondering if there is no EASY way to check all the places where a specific field is used within the whole system.Use case .. I found an u_ field and wonder what it does and now need to check through all the client scripts, ui policies, businee...

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Best Practices
Scripting and Coding

Service level agreement

Dears,Can we have option to create sla P1,p2,p3,p4 at a time and provide path if any body knows thanks for reading my queryThanks,Ram mohan.

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What is MACD?

How is MACD related to service now is there any product document to know completely about it?

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How can we see what ServiceNow has as the "last used" date when it is no longer on the portal page?

The developer portal homepage used to have a tile that showed the online status, version, and the Last Used date/time. Now that the portal page has been revamped, that tile is now a banner and does not show the Last Used date/time, and I wasn't able ...

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Incomplete json response from PostMan as client

I am making a call to below api from postman. Strangely , in the json response the attribute "ui_policy" is empty. However, when I do the same thing from SN's REST API Explorer, I do get the ui_policy for the catalog item. Does it mean that any exter...

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AI Agent Triggered by Voice Interaction Update Does Not Execute for Verified Callers

Hi everyone,I'm working on a ServiceNow Voice integration(Amazon Connect) and have encountered an issue with triggering a Chat AI Agent when an incoming phone call is transferred to a live agent.Use CaseI have configured an AI Agent in AI Agent Studi...

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