Default Time Zone Is Incorrect

[Snow Tomcal]

Hi,

while writing a script concerning dates, I noticed that the default time zone that the ServiceNow shows appears to be incorrect. I tried to change it in the system settings but to no avail.

did any of you encounter a similar issue? if so what did you do to overcome it?

I would really appreciate the help, thanks in advance

[Amit Gujarathi]

HI @Snow Tomcal ,
I trust you are doing great.

To address the default time zone problem in ServiceNow, you can follow these steps:

1. Log in to your ServiceNow instance with an account that has administrative privileges.
2. Navigate to the System Properties application by typing "sys_properties.list" in the application navigator and pressing Enter.
3. In the search bar, enter "glide.sys.timezone" and click the magnifying glass icon to search for the property.
4. Click on the "glide.sys.timezone" property from the search results to open its details.
5. Check the value of the property, which represents the current default time zone. It should be in the format "UTC" followed by an offset value, such as "UTC+00:00" or "UTC-05:00."
6. If the current value is incorrect or not the desired time zone, you can change it by clicking the edit icon next to the value field.
7. Enter the correct time zone value in the format "UTC" followed by the desired offset. For example, if you want to set the time zone to Eastern Standard Time (EST), you would enter "UTC-05:00" as the value.
8. Save the changes by clicking the Save button.

[GregLusk]

That property does not exist in ServiceNow

[ZedeeC]

System and User Timezones in ServiceNow - Support and Troubleshooting

It's under System Properties > Basic Configuration