We recently had an issue where a tech was getting put into the major incident view even when he was clicking on create an incident. We discovered that he was at some point in the list of all open incidents and changed his view. When we tried to go back to the list view Default was no longer there. We are able to reproduce this issue with admin role as well. We are able to go into a open incident and use that to get the default view back as it is available there. Any idea why when you are on a list and change your view it remove default from the option? Also is there a way to make it so that when an ITIL user is on a list they cannot change their view?
Before changing view
After changing view
hi bricast,
could u please check sys_ui_view.list and see if you can locate a record with 'empty' name and "Default View" entry?
