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Deflection metrics are not getting created in table when added deflection utility in VA topic?

Liyakhat
Mega Sage

i have added deflection utility in a topic and can see topic going through the block but when i verified deflection metric table(ssa_deflection_metric) there are no entries in it ,anything my instance is missing? i tried in PDI it works fine

1 REPLY 1

Grant Rowh
Tera Contributor

We were recently informed that PRB1892895 has been opened to address deflections not being logged. No workaround until Zurich.