Delay in Inbound action

Kalaiarasan Pus · ‎10-05-2015

I am facing a rather strange issue and thought someone can point me in right direction.

I have a simple inbound action that reads the incoming mail and creates a incident if the subject matches the condition. It works most of the times well but it sometimes takes around 1 hour to process the incoming mails. The issue is not consistent but happens frequently enough to cause headaches. When I check the email log related list of the received mail, I see the following log (Ready for update) and the next log is entered after a gap of about 1 hour. What is really happening here and why it is waiting for such a long time to start skipping the inbound actions?

Kalaiarasan Pus · ‎08-26-2016

Check if there are large number events are in queue that needs to be processed. We were facing this issue due to large number of approval reminder events being triggered. So mails being received at this time were taking more time to get processed

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Kalaiarasan Pus · ‎10-06-2015

Does anyone has any idea on this?

Deepak Ingale1 · ‎10-06-2015

What I can say on this is, we have the same issue.

But haven't tried to find the RCA though.

I am also waiting for someone to reply to this.

Was embarrassed in past when we tried to demonstrate inbound action to our one of the customer and same issue was faced.

Kalaiarasan Pus · ‎10-06-2015

I have raised a support ticket but not sure if I will receive any response on this

Deepak Ingale1 · ‎10-06-2015

Kindly keep posted if you get any response and resolution from HI