Delay in Inbound action

[Kalaiarasan Pus]

I am facing a rather strange issue and thought someone can point me in right direction.

I have a simple inbound action that reads the incoming mail and creates a incident if the subject matches the condition. It works most of the times well but it sometimes takes around 1 hour to process the incoming mails. The issue is not consistent but happens frequently enough to cause headaches. When I check the email log related list of the received mail, I see the following log (Ready for update) and the next log is entered after a gap of about 1 hour. What is really happening here and why it is waiting for such a long time to start skipping the inbound actions?

[pranav_parmar]

Did anyone find out the solution to this?

We are also facing random issues where inbound action takes more than 30 minutes in few cases. Email comes in and it stays in Ready for Update and then after 30 minutes it gets processed which is annoying to users as their ticket does not get created for more than 30 minutes.

[Kalaiarasan Pus · Accepted solution]

Check if there are large number events are in queue that needs to be processed. We were facing this issue due to large number of approval reminder events being triggered. So mails being received at this time were taking more time to get processed