deleggatesWhy is deleate or assignment not working?

[Community Alums]

Hi, 

I am working on delegating. I have a user A. I have assigned another user as a delegate B. I checked on Assignments. Now, when I create an Incident under A, it is still showing as Assigned to A, also under Emails, it is showing as assigned to A. Why is that B not being considered? Kindly help.

Regards

Suman P.

[PrashantLearnIT]

Hi @Community Alums 

Is that User "Cloeh" part of friends group assignment?

[Shikhar Srivast]

Hi, Prashant just pasting the link in community does not ensures that is the solution. Also your link doesn't answers the question.

[PrashantLearnIT]

Hi @Shikhar Srivast 

I have just mentioned to check how delegate works in ServiceNow, then he will get his answer. Also he will learn more about delegate.

[Shikhar Srivast]

He is asking not about delegates the question is specific to assignments on delegates popup and that is what not's working and in your mentioned link there is just one line about that and that too a definition