delete un update from the update set

ammar_k
Tera Contributor

Hello, 

 

I have made some changes to the dev instance, marked the update set as completes, and wanted to push it to the test instance.

 

an error has occurred while reviewing the update set caused by a change that has been made and pushed.
i want to remove the change that causes the error from my update set, what is the best practice since it is already completed ?  

 

thank you 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

You can ignore the remote update, which would remove it from the retrieved update set, and then you can commit the update set.

 

If you are working from for example DEV > TEST > ACCEPTANCE > PRODUCTION, then this also goes well when retrieving on acceptance.

 

If you are working from DEV > TEST, DEV > ACCEPTANCE, DEV > PRODUCTION, then you will face the same error on every instance. In that case, I would not ignore the remote update, instead delete the retrieved update set, remove the specific customer update from your update set on DEV, and retrieve again.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

7 REPLIES 7

so i can change the update set on dev to ( in progress) delete the change and then export it to xml again ? 
deleting the change won't cause any problem ? 

Why in progress? There's no need for that.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

And why are you mentioning "export it to XML"? Aren't we talking here about retrieving and previewing update sets?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn