Demand planned end date automatically populating another date.

Geo George
Kilo Guru

‎02-02-2022 05:15 AM

Hey there!

In my  demand module on 1/11, I updated the planned end date to 1/11 and closed the demand complete.

The Planned end date field on the form mistakenly showing 1/10 but in notes it is visible that end date is 1/11.

Why this automatic population happened? What is the OOTB functionality playing here

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Miguel Donayre
ServiceNow Employee
ServiceNow Employee

‎02-02-2022 06:17 AM

Hi,

OOTB Demand does not have a "planned end date" It has an "approved end date" and a "due date." 

 

Here is the documentation on the behavior works for those fields 

https://docs.servicenow.com/bundle/rome-it-business-management/page/product/planning-and-policy/task...

Geo George
Kilo Guru
In response to Miguel Donayre

‎02-07-2022 10:27 PM

I am sorry but I mean about project form only. Do you have any idea why it is auto-populating different value? What are client scripts and business rules will trigger the end_date?

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