Department remove

AK001025799
Tera Expert

AK001025799_1-1784205786347.png

 

How to remove the department from the beth's team

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@AK001025799 

you don't want Department data to be shown there in workspace

OR

You want to clear Department from Beth's profile?

The Department is fetched from User's profile i.e. sys_user record

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Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

I don't want Department data to be shown any where in workspace

@AK001025799 

from which all places in workspace?

Best way to hide department data is to create field level READ ACL on department field on sys_user and hide it

but remember this will hide department data from native UI as well wherever it's being shown currently

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

 

I have a requirement to hide the Department field displayed in the "Mara's Team" card in HR Agent Workspace.

I would like to know:

  • Where is this card configured?
  • From which table/field is the Department value retrieved?
  • What is the recommended OOTB way to hide or customize this field?