Department remove
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07-16-2026 05:43 AM
How to remove the department from the beth's team
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07-16-2026 05:48 AM
you don't want Department data to be shown there in workspace
OR
You want to clear Department from Beth's profile?
The Department is fetched from User's profile i.e. sys_user record
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-16-2026 05:52 AM
I don't want Department data to be shown any where in workspace
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07-16-2026 05:54 AM
from which all places in workspace?
Best way to hide department data is to create field level READ ACL on department field on sys_user and hide it
but remember this will hide department data from native UI as well wherever it's being shown currently
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-16-2026 09:23 AM
I have a requirement to hide the Department field displayed in the "Mara's Team" card in HR Agent Workspace.
I would like to know:
- Where is this card configured?
- From which table/field is the Department value retrieved?
- What is the recommended OOTB way to hide or customize this field?