Hi Team,
We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values.
What is the best practice for configuring dependent dropdowns in ServiceNow?
Our Current Approach
We have added all dropdown options into the sys_choice table as below:
Table: sys_choice
Element: SB1
Value: abcd
Questions
Is it okay to use sys_choice and set the Table field to "sys_choice" within the sys_choice table itself? if not where should we put the choices if the number of choices are less than 30.
Should we be using a different table instead?
OR
Would it be better to create a custom table to store all lookup values and then configure the dependent dropdowns using reference fields and reference qualifiers?
Thanks
Johnny
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