Dependent Field not working properly

[divya j1]

In case creation page i added subcategory field which is dependent only on hr service. But it shows all the choices in subcategory how to resolve this issue?

[Mark Roethof]

Hi there,

Can you share details of your setup?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[divya j1]

Hi,

In case creation page i want HR service with respective Subcategory Choice  list only But here it is visible all the Choices .How to resolve ?

[Chris Yang]

We have the same issue, and after a few community searches it seems to be not supported. The only solution I can think of is to edit the case_creation UI page but that's a heavy customization to support.

If the field is not driving any logic for the case to be created, you can have the agent submit and case and fill it out after the case has been created. but if it's driving logic, I'd recommend scaling back fields that are dependent on the HR service as the HR service itself is meant to be the most specific level of categorization.