Description field not visible in Incident Template

[Kishore47]

Hi Team,

One user is unable to see or add  the Description field while creating a New Template on the Incident table.

• User has snc_internal role
• Description field is visible on the Incident form
• Issue occurs only during template creation
• As an admin, I am able to see the field without any issue

Could you please suggest if this is due to ACL restrictions (e.g., save_as_template) or any specific configuration?

Thanks!

[Ankur Bawiskar]

@Kishore47 

in your 1st screenshot there is spelling mistake for field name and hence not showing

use correct one description

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[Kishore47]

Hi Ankur, I was typing 'descrip' just to search for the description field. There is no spelling mistake. Still, the field is not showing.

[Ankur Bawiskar]

@Kishore47 

see this here spelling is different

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Kishore47]

Hi Ankur,

Thank you for your input.

I verified the spelling, and even after providing the correct Description field, it was still not appearing while creating the template.

As a workaround, I created an ACL with the following configuration:

• Table: Incident.*
• Operation: save_as_template
• Role: snc_internal

After this change, the issue is resolved, and the Description field is now visible while creating templates.

Could you please confirm if using the snc_internal role in this scenario is a good practice?
Or would you recommend using a custom role or any other better approach?

Thanks!