On-call scheduling and the Agent App

[Thereza Van der]

Hi everyone

I would like to know if it is possible to see the person who is on-call's contact details on Agent Mobile? If I click on 'Who's on call?' there is no information. It seems like the Mobile App has very limited information for on-call scheduling.

Regards

Thereza

[Tanushree Maiti]

Hi @Thereza Van der 

In order to see the Mobile Push option under "My On-Call Contact Preferences", you need to have "Notify" plugin installed in the instance and the agent should have "ServiceNow Agent" App installed on the phone with notification setting enabled. There is no other setting required in order to see the option.

Refer : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1448792

Also refer:  https://www.servicenow.com/docs/r/zurich/it-service-management/itsm-mobile-agent/view-who-is-on-call...

https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/mobile-getting-started-on...