Dev instance not getting refreshed, current status showing Offline

[SiddharthB84004]

Dear Community,

I am using Dev instance and due to weekend, I did not logged in. Its only 3 days since I logged in last. 
Now, it shows offline and after clicking refresh it's not getting Active. The URL is also not working and History is also missing.

I've my work saved in it and was working on an application. 

QQ. Is there a way if I can activate the current instance which I'm using?
QQ. If not, then is it possible to take a backup from this and release it?

Any leads would be helpful.
(screenshot attached for better understanding).

[Tanushree Maiti]

Hi @SiddharthB84004 

I faced the same issue yesterday. Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within 2 minutes.

If you’re okay with waiting, you can wait for another 1–2 days. Otherwise, you can follow the same process I did.

[Aditya_hublikar]

Hello @SiddharthB84004 ,

Don’t worry, buddy. This has been happening with multiple users these days. My instance also went offline after some time, but it came back online on its own.

You just need to wait for some time and then try logging in again. In rare cases, the instance may not come back online. If it still doesn’t come back after waiting for a while, you can release the instance and request a new one.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[bastienR]

any update? my PDI still offline since yesterday.

[Dr Atul - LNG]

PDI has no official support, so tough to say when PDI back.

[SiddharthB84004]

Nothing as of yet.
Are you still having the same issue?