dev294445 - developer instance help needed

smitak17 · 4 weeks ago

dev294445 -This is my developer instance.

When I click on Start building, it shows me this error. Could somebody please help me to get this resolved.

Dr Atul G- LNG · 4 weeks ago

Hi @smitak17

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

Log in to developer.servicenow.com
Go to your Profile
Select Change User Role
Change the role from AES to admin
Save the changes
Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

Workaround (if it still doesn’t work)

Assign the admin role
Log out and log back in
Assign the AES role
Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Shashank_Jain · 4 weeks ago

@smitak17 ,

Try this!

Go to Developer instance home page.
https://developer.servicenow.com/
Select "Change User Role" under Instance Action
Select "App Engine Studio Creator" and click on "Change User Role".

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

View solution in original post

Dr Atul G- LNG · 4 weeks ago

Hi @smitak17

No need to worry — this is a known issue with PDIs at the moment. Please try the following steps:

Recommended Steps

Log in to developer.servicenow.com
Go to your Profile
Select Change User Role
Change the role from AES to admin
Save the changes
Log out and log back into your PDI

If the issue still persists, release the instance and provision a new one.

This behavior has been reported quite frequently recently. Since PDIs don’t have official support, it might take a few tries — but please keep trying.

Workaround (if it still doesn’t work)

Assign the admin role
Log out and log back in
Assign the AES role
Then, reassign the admin role again

This sequence has worked in some cases.

If it still doesn’t work, release the instance and request a new PDI with a lower version, and then upgrade it to the latest version afterwards.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Shashank_Jain · 4 weeks ago

@smitak17 ,

Try this!

Go to Developer instance home page.
https://developer.servicenow.com/
Select "Change User Role" under Instance Action
Select "App Engine Studio Creator" and click on "Change User Role".

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

Bhuvan · 4 weeks ago

@smitak17

Go to ServiceNow Developer home page
https://developer.servicenow.com/
Go to Instance Action -> Select "Change User Role"
Click on "Change User Role" and select "Admin"
Save the changes and login again to the PDI

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Bhuvan · 4 weeks ago

@smitak17

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan