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04-13-2026 05:10 AM
Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?
Solved! Go to Solution.
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04-13-2026 05:21 AM
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04-13-2026 05:49 AM
Thank you @Mohammed8 for the call out!
@lucasazevedo, refresh your instance and give it some minutes before retrying...
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04-13-2026 07:54 AM
If more than 24 hours have passed and your instance has not waken up then I recommend to release the instance and requesting a fresh PDI.
As you’re aware, there is no support available for PDI instances.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
