Developer instance "The instance is offline. Please check again in a few minutes."

[Martin_Hargrave]

Hi all, I'm trying to log onto my PDI through the Developer Portal and instantly greeted with "The instance is offline. Please check again in a few minutes." If I try to refresh the instance, it thinks about it for 20-30 seconds and comes back saying the same thing.

*Please do not suggest releasing the instance - this does not solve my issue*

If I try to access it by URL I get the statement "Service Interruption: This instance is unavailable.
If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone." The contact center doesn't have information that I haven't already tried, and the link for support via phone is broken.

Does anyone know a workaround for this? I have content on my PDI that I need access to, so releasing it and getting a new one wouldn't solve my issue. Thanks in advance!

[Dr Atul G- LNG]

Hi @Martin_Hargrave 

There is no way to get content back if you release it. So, you better wait to get it online.

[Martin_Hargrave]

Hi Atul, I appreciate your response. I'd be more appreciative of these other responses if they paid attention to the fact I mentioned "releasing the instance wouldn't solve my issue", so much so that I've edited it to write it a second time in the hopes people actually read it.

I've raised an enquiry with ServiceNow too - if I'd had warning I could have solved this, but as it has a customer-focused POC on it I need it back online ASAP. Hopefully it's resolved over the weekend, but always open to any workarounds that help me bypass that potential delay.

[Dr Atul G- LNG]

Hi @Martin_Hargrave 

As it is PDI and practically and with experience, there is no support from SN on this, which means you might not get any reply from SN on this. I can understand you have a customer Demo on PDI, but only waiting is the last option, and I hope for the best.

[Dr Atul G- LNG]

Hi @Martin_Hargrave 

if your issue is resolved, please close this thread.

[AndersBGS]

Hi @Martin_Hargrave ,

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time
•  if you get tired of waiting, release your instance and request a fresh installation. (Yes, I saw that it shouldn’t be suggested, which also indicates that you already read the 1000 similar post where solution is the same every time).