Developer Instance won't wake

[peter_cawdron_p]

Is anyone else having problems with their PDI (personal developer instance) after the weekend? I'm getting a server 500 error when trying to wake the instance (see screenshot). I am REALLY hoping some of the ServiceNow Admins are watching this forum as this seems to be a problem on their end. Is anyone else running into this?

[Dr Atul G- LNG]

Hi @peter_cawdron_p 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Maik Skoddow]

I guess after the maintenance, they are still having troubles. And be assured that none of the admins will watch this forum 😙

[peter_cawdron_p]

The 500 server error is returning a reference to a sys_script_include so it's nothing to do with the PDI itself and seems to be something more fundamental.

https://developer.servicenow.com/api/snc/v1/dev/instanceInfo?sysparm_data=%7B%22action%22:%22instanc... 

Is returning... 

<response>
<error>
<detail>TypeError: Cannot convert null to an object. (sys_script_include.0aa56d4a0f072100ac59305be1050e71.script; line 1255)</detail>
<message>Cannot convert null to an object.</message>
</error>
<status>failure</status>
</response>

[AndersBGS]

Hi @peter_cawdron_p 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online again after some time.
•  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.