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01-10-2024 04:55 AM
Hi,
I've been unable to access my PDI instance for a few weeks(dev94912), where I have a lot of work that cannot be lost and today I received an email from ServiceNow telling me to enter the instance and save the work as my instance will be removed. Can someone help me?
@Kamini Kansal , I'm tagging you because you helped me in the past with the same problem and I managed to recover the instance 🙂
Best Regards,
Solved! Go to Solution.
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01-10-2024 04:57 AM
Hi there,
Unfortunately lots of people have been mentioning something similar in the past few weeks. As we all know: these free PDI's come without any form of support. So you can only wait and hope your instance comes back... or it's just lost.
Sorry to mention such, though it's just how it is unfortunately. We all as random community members also can't help you.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-10-2024 07:03 AM
Hi LearnNGrow-Atul,
In fact the instance was very unstable and slow before I lost it. Thanks for the tip and answer.
Best Regards,
-Lucas Alves
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01-10-2024 07:04 AM
Hi @Lucas Alves
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-10-2024 08:58 AM
Atul,
Please don't do this. This is so not MVP behavior.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-10-2024 05:06 AM
Hi @Lucas Alves ,
As you might know, there is no support available from PDIs from ServiceNow. Hence, if you cannot get into your instance, there is no way to save the data and previous work will be lost.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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01-10-2024 07:06 AM
Hey AndersBGS,
Unfortunate, but true. It would be nice if there was a way to recover the data. In my case, I lose a lot of things but others I had backups. Let's work and create again.
Thanks for your time n answer
Best Regards,
-Lucas Alves
