Dialog on incident

[Kanhaiya_Verma]

Prompt users with the question, "Are you sure this ticket couldn’t be solved by turning it off and on again?" before allowing them to submit an incident, and provide playful messages based on their response.

[AshishKM]

Hi @Kanhaiya_Verma ,

Check the below link for use of GlideDialogWindow.

https://servicenowguru.com/system-ui/glidedialogwindow-advanced-popups-ui-pages/

-Thanks,

AshishKM

[Ankur Bawiskar]

@Kanhaiya_Verma 

is this required on native or workspace?

You can use confirm javascript box so that user gives ok or cancel

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Kanhaiya_Verma 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul - LNG]

Hi @Kanhaiya_Verma 

If you ask me as per process, it will create a bad experience for fulfiller, and add an extra click for user. Also you need to take care this point if there is any integration in SN. So think mate, before you apply this logic.