Did anyone try to add more than one manager to a group?

shalinikacham
Kilo Expert

Is it possible to add more than one manager to one group? If so, how?

1 ACCEPTED SOLUTION

In that case, just adding another field to the group table will not achieve your goal.



But delegating approvals will.   Here's a link to the pertinent wiki article:


Service Delegation - ServiceNow Wiki



While delegation is "normally" considered a short term deal, such as when a manager is out for vacation, it is possible to set the ending date for the delegation far in the future.   This in effect give another person a permanent ability to act as a delegate in approvals.


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8 REPLIES 8

sourabhd87
Tera Contributor

I think you will require to add a glide_list field for adding multiple managers.


But before proceeding please make sure you want to do that as there should not be two or more managers managing a single group.




Kind regards,


Sourabh D


rev3
Mega Expert

Hi Shalini,



Are you trying to make manager field as multi select or you are just looking for primary and secondary ?



Thanks


Reva  


Hi Reva,



I'm looking for primary and secondary managers. If one is not available the other can manage.



Thanks.


Hi Shalini,



Yes we have a similar case in our instance we have Primary manager which is a reference field and secondary manager which is a glide list



Thanks


Adi