We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Did anyone try to add more than one manager to a group?

shalinikacham
Kilo Expert

Is it possible to add more than one manager to one group? If so, how?

1 ACCEPTED SOLUTION

In that case, just adding another field to the group table will not achieve your goal.



But delegating approvals will.   Here's a link to the pertinent wiki article:


Service Delegation - ServiceNow Wiki



While delegation is "normally" considered a short term deal, such as when a manager is out for vacation, it is possible to set the ending date for the delegation far in the future.   This in effect give another person a permanent ability to act as a delegate in approvals.


View solution in original post

8 REPLIES 8

sourabhd87
Tera Contributor

I think you will require to add a glide_list field for adding multiple managers.


But before proceeding please make sure you want to do that as there should not be two or more managers managing a single group.




Kind regards,


Sourabh D


rev3
Mega Expert

Hi Shalini,



Are you trying to make manager field as multi select or you are just looking for primary and secondary ?



Thanks


Reva  


Hi Reva,



I'm looking for primary and secondary managers. If one is not available the other can manage.



Thanks.


Hi Shalini,



Yes we have a similar case in our instance we have Primary manager which is a reference field and secondary manager which is a glide list



Thanks


Adi