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‎08-23-2016 12:29 PM
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‎08-24-2016 08:58 AM
In that case, just adding another field to the group table will not achieve your goal.
But delegating approvals will. Here's a link to the pertinent wiki article:
Service Delegation - ServiceNow Wiki
While delegation is "normally" considered a short term deal, such as when a manager is out for vacation, it is possible to set the ending date for the delegation far in the future. This in effect give another person a permanent ability to act as a delegate in approvals.
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‎08-23-2016 01:18 PM
I think you will require to add a glide_list field for adding multiple managers.
But before proceeding please make sure you want to do that as there should not be two or more managers managing a single group.
Kind regards,
Sourabh D
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‎08-23-2016 01:21 PM
Hi Shalini,
Are you trying to make manager field as multi select or you are just looking for primary and secondary ?
Thanks
Reva
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‎08-24-2016 07:38 AM
Hi Reva,
I'm looking for primary and secondary managers. If one is not available the other can manage.
Thanks.
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‎08-24-2016 07:47 AM
Hi Shalini,
Yes we have a similar case in our instance we have Primary manager which is a reference field and secondary manager which is a glide list
Thanks
Adi