Did not get a response from the MID server after waiting for 55 seconds?

urmilla
Kilo Guru

‎03-15-2017 11:02 PM

Hello All,

We are facing an issue with our Midserver. Although the status of the server shows as UP   whenever we try to test connection to the OU we get the following error   Did not get a response from the MID server after waiting for 55 seconds.  

We have also observed these logs. Is it recommended to upgrade the server manually? Should it be restarted? Please point me towards the correct direction to get this fixed.

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Best Regards,

Urmilla

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vinitha3
Tera Guru

‎03-15-2017 11:16 PM

Hi Urmilla,



According to the information above, it says that the package upgrade cannot be downloaded to update the MID server.


Did you try to ping your server or taking remote?


If you have any scheduled imports with MID server , does it go well?



Try a restart first.



Thanks,


Vinitha.K


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urmilla
Kilo Guru
In response to vinitha3

‎03-15-2017 11:33 PM

Hi Vinitha,



Thanks for your quick response.



Yes the scheduled loads run, I have observed this issue intermittently.



Have not tried to restart yet but can do that.



Any idea why the package upgrade is not being downloaded and if this could cause connectivity issue.



Thanks,
Urmilla


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vinitha3
Tera Guru
In response to urmilla

‎03-15-2017 11:41 PM

Have not tried to restart yet but can do that. — PLEASE TRY THIS FIRST.



At times, MID server may hang up processing multiple requests.



You can check for any processing request here - https://INSTANCENAME.service-now.com/ecc_queue_list.do?sysparm_query=topicLIKEcancel



https://docs.servicenow.com/bundle/helsinki-it-operations-management/page/product/mid-server/reference/r_MIDServerDebugParameters.html



Any idea why the package upgrade is not being downloaded and if this could cause connectivity issue. — I will let you know on this and both are not interconnected.



Thanks,


Vinitha.K


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urmilla
Kilo Guru

‎03-16-2017 02:04 AM

Restarting the midserver along with checking role of the midserver user fixed issue. The following link helped me debug this. Thanks



ServiceNow KB: MID Server Down (KB0535040)


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