Difference among states

ganesh7 · ‎07-27-2016

Hello all,

Can any one explain me what is exact difference among

Closed complete

Closed incomplete

Closed Skipped and pending states..

Thanks!

Ganesh.

Deepa Srivastav · ‎07-27-2016

Hi Ganesh,

Please find below.

Closed Complete: the project is finished and all tasks are complete.

Closed Incomplete: the project is finished, but tasks remain unfinished.
Close Skipped: the project was abandoned.

reference: Closing a Project - ServiceNow Wiki

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,
Deepa

View solution in original post

Patrick Dugan · ‎02-23-2021

I Realize this was 5 years ago...I just happen to be starting to use ServiceNow in our company now.

I am looking for servicenow documenation on the expeted/intended behavior of the state on a give task. For Example, we have "complex workflows" that have multiple tasks that get executed. I expected the 'Closed Skipped' to be used when a single (of many in the flow) task was not required. Unfortunately, it seems that 'Closed Skipped' or any 'Closed' state cancels the entire request item and does not allow the workflow to continue to the next task in the progression.

Is this a ServiceNow behavior or one that our company may have modified during implementation?

Thanks