Difference between related case vs parent case

[cnharris1]

Hello developers,

I have a quick question that's probably ServiceNow 101 but I wanted to get more clarification.

What is the difference between the Procurement Task > Related case and Procurement Task > Parent?

They both have the same information but populate different fields.

Any help will be greatly appreciated!

Best regards,

cnharris1

[Sandeep Rajput · Accepted solution]

@cnharris1 

• The Parent Case field establishes a direct hierarchical relationship between a Procurement Task and its parent case (typically a Procurement Case).
• The Related Cases field is used to associate other Procurement Cases that may be relevant but are not in a direct parent-child relationship.

[cnharris1]

Thanks @Sandeep Rajput !