Difference between TO and Recipients field on sys_email table in servicenow

[Gayathri5]

Hi Community,

Happy New year all.

May i know what is the difference between "To" and "Recipients" field on sys_email table?

I am assuming recipients field contains cc, bcc and to doesn't...am i right?Please confirm

Regards,

G

[Rahimunnisa Sha]

@Gayathri5 

To & Recipients Fields --Both Captures the users to whom the email is sent. (To address).

Copied Field- Captures the 'cc' users.

Blind copied Field - Captures the 'bcc' users.

Please mark as accepted if it helps. Thank you.

[Ankur Bawiskar]

@Gayathri5 

As mentioned both hold the same information.

Not sure why that table has 2 fields to capture same information

[Gayathri5]

@Ankur

Hi Ankur,

So no difference you are saying, because i wanna put filter condition so makesure both holds the same information.

Regards,

G

[Ankur Bawiskar]

@Gayathri5 

better to use Recipients field for your filter condition