Difference in the behavior in Service Portal and In ServiceNow Platform

nameisnani · ‎11-20-2022

Hi ,

I have an issue that, In the catalog form , when Line manager is None , when user is going to submit the form it will attachment , as you seen in the below image

Note - If Line manager present it won't ask any attachment, like this we have developed , in the service Portal it is working as excepted .

where coming to snow platform , you can see in the below image , line manager is empty , i have attached an attachment but still form is not able to submit .

Notes - when i didn't select line manager , i didn't shown error i.e If line manager is not listed attachment is mandatory , you can find in 1st image , but in servicenow platform it is not showing .

we are unable to fix this issue , we need help to fix this issue .

@kamlesh kjmar @Saurav11 @Gunjan Kiratkar

kamlesh kjmar · ‎11-20-2022

Hi @nameisnani ,

For DOM reading you must make Isolate script box unchecked in your script(s) as shown below:

Make sure this field is unchecked and your issue will resolve. If this field is not available on your script form, then configure the form layout and bring that field on form OR you can include this field in your list view of script and select false for it as shown below:

I hope this helps.

Regards,

Kamlesh

View solution in original post

Ankur Bawiskar · ‎11-20-2022

@nameisnani

check my blog on how to validate attachment. Enhance it as per your case.

It works in both native + portal

Verify Mandatory Attachments Count on Catalog Item

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Saurav11 · ‎11-20-2022

The format should be as below:-

function onSubmit(){

if(g_form.getValue('line_manager') == '')

{

//Put all Ankur's article code inside it

}

function onSubmit() {


var countRequired = 1;
if(g_form.getValue('line_manager') == '')
{
if (window == null) {
// portal
if (this.document.getElementsByClassName('get-attachment').length != countRequired) {
g_form.addErrorMessage(getMessage('Attachment is Mandatory if Line Manager is not Auto Populated'));
return false;
}
} else {
// native view
var length = $j("li.attachment_list_items").find("span").length;
if (length != countRequired) {
g_form.addErrorMessage(getMessage('Attachment is Mandatory if Line Manager is not Auto Populated'));
return false;
}
}
}
}

View solution in original post

Ankur Bawiskar · ‎11-20-2022

@nameisnani

I already told you need to enhance the script as per your requirement

add g_form.getValue('line_manager') == '' as IF condition at line 4 and put the entire logic inside the if

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

nameisnani · ‎11-20-2022

@Ankur Bawiskar

is this correct approach

nameisnani · ‎11-20-2022

@Ankur Bawiskar could you please provide me the exact code i am unable to achive

nameisnani · ‎11-20-2022

Hi @Ankur Bawiskar @Saurav11

As per your instructions i have added into if loop

even though line manager listed asking for attachment

Ankur Bawiskar · ‎11-20-2022

@nameisnani

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader