Differentiate internal & external users

[Adithya Khurana]

Companies represent vendors, manufacturers or customers with whom we do business. 

Users can be assigned to the company. 

So basically there will be two type of users - internal & external users.

So, if the user has the company being associated shall i consider them as external users, and the one without company  as internal user.  Could you please confirm whether my understanding is accurate ? 

[Community Alums]

Hi @Adithya Khurana ,

company field refers to core_company table.

Yes, these Companies may also represent external Organizations as well.

[Community Alums]

hi @Adithya Khurana 

If you are thinking like an internal user (having snc_internal role) as internal employee and  external user as (having snc_external role) is employee of company you dealing with, then their is difference :  

snc_internal - This role is assigned to all internal users (employee or internal to an organization). Any new user that gets added also get this role during their first login/impersonation, provided the user doesn't have the snc_external role already assigned. All the existing Access Control Rules (ACLs) without a role are patched with the 'snc_internal' role. For new ACLs, the Now Platform automatically adds this role if the ACL is saved without any role.

snc_external : This role indicates that the user is external to your organization and should not have any access to resources unless:

• We explicitly allow access through ACLs for the snc_external role, or
• We explicitly grant them additional roles.

By default, users with the snc_external role are unable to access non-record type resources as well, such as processors and UI pages.

Servicenow has a customer service module in which we have : 

1.  Account as Companies represent vendors, manufacturers or customers with whom we do business. 

2. In the sys_user table if the person is added as the user then one is employee of the organization - internal user 

3. In the sys_user table if the person is added as the contact then one is employees of account  - external user

Please mark the response as helpful and accept is as solution 

Thanks

Akash